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ISO 9001 certification is a strict and high quality management system which is taken into consideration by many people around the globe because it is seen as a business tool to enhance overall quality, performance and customer satisfaction. The advantages of implementing ISO certification for an organization go on and on beyond the quality of management. Additionally, ISO 9001 certification can also facilitate your organization to enhance processes, work culture, scale back supply chain management and its costs, retain existing customers, and attract new ones as well. It is a well known fact that the key advantages of ISO 9001 implementation has the potential advantages which have been examined thoroughly in "Benefits of QMS ISO 9001 certification". However, the sales industry has been one among the last areas to acknowledge the advantages that ISO 9001 certification will bring. So, what advantages will your sales team perceive after implementing ISO 9001 Quality Management System, and how will those advantages be accustomed to improve your organization’s profit margin?
If you assess and analyse the previous year's sales team’s performance, and when you have a working knowledge of implementation of ISO 9001 QMS standard, then it’s certainly not difficult to anticipate how the implementation of ISO 9001 standard's processes and certification which are in line with this standard would assist your team. Has your team lost a client in the previous year? Does your organization or company have customary strategies of winning, retaining, and gaining feedback that allows to reconcile and rebuild the rapport? If an error is made – which might be very costly in the sales perspective– Would be able to come up with contingency plan or have a prescribed methodology for fixing it and being assured that it won't be repeated? Are you good at drafting the process for improvement of your sales team and process and reviewing the results effectively? Even if you do, there will always be a room for improvement. So, let’s delve into how ISO 9001 certification for your organization will assist you to accomplish that improvement.
ISO 9001 certification for your organization will definitely assist you how you can standardize the existing processes, that consequently will offer the chance to look closely at how you employed and drive improvement. The utilization of the “process approach” also can assist you to integrate your organization's processes and can effectively eliminate waste, as well as permitting your sales team to share common methodologies.
ISO 9001 QMS can assist you to create a better relationship with your clients and customers. It has already been examined how closely each clause has some impact on your performance and, therefore, your clients or customers. Soliciting regular client feedback will be particularly useful here. Firstly, from using the feedback to drive improvement and improve client or customer's satisfaction, and secondly, to assist you to encourage the habit of constant communication and close relationships with your clients and customers.
When an error is made or it persists in the past before implementation, ISO 9001 QMS standard will help you equip yourself with the proper processes to analyze root causes, eliminate them, and ensure there is nil probability for the reoccurrence. And in the event of addressing a lost sale, an incorrect shipment, or a dissatisfied client or customer, effective substantial actions are often crucial to sales performance and also the business overall.
Just like a sales environment, precisely planned activity and review could be a key component of the ISO 9001 QMS standard. Making use of these kinds of key performance indicators established by the appropriate stakeholders and with the most important management input – it will help to measure sales team's performance accurately and it can provide a factual foundation for improvement initiatives.
This is a significant part of the ISO 9001 certification standard, and an efficient risk management method will offer a substantial foundation for your sales team to come up with decisions based on risks impacting the market at the given time.
Nothing encourages a sales team particularly like success after success. Periodic and continual improvement reinforces the whole of ISO 9001 QMS standard and keeps a constant check on whether it's sharing new sales techniques and strategies as a part of a “knowledge management” initiative, developing client and customer relationships, enhancing existing processes or drafting new ones, continual improvement will effectively enhance sales performance.
ISO 9001 QMS certification brings the value-added bonus of allowing your organization entry to markets and tender opportunities that might have been rejected or denied in the past. But ISO certification for Quality Management System will accord the complete new markets and opportunities for your sales team.
ISO 9001 certification will bring a number of advantages, both directly and indirectly to your sales team and organization. A shared sense of responsibility and focus will help your sales team to inspire reach to new heights, and also the credibility that certification offers your organization will often provide your sales team with a brand new edge, or USP (Unique Selling Point).