ISO 10002:2015 Customer Satisfaction

ISO 10002:2015 customer satisfaction provides guidelines for the process of complaints handling related to products and services within an organization in Dubai and UAE which includes planning, design, development, operation, maintenance and improvement. ISO 10002:2015 complaints-handling processes described is suitable for one of the processes of an overall quality management system.

ISO 10002:2015 customer satisfactions is intended for use by any organization regardless of its type, size, or the products and services it provides. It is also designed to be used by all the sectors in an organization.

ISO 10002 checklists addresses the following aspects of complaints handling:

• Create a customer-focused environment by opening a feedback, resolving any complaints received, enhancing the organization's ability to improve its products and services, and improving the customer services. Hence ISO 10002:2015 customer satisfaction is enhanced.
• Our ISO consultants in Dubai will make the top management involved in the process and make necessary commitments through adequate acquisition, deployment of resources, which includes personnel training.
• Recognizing and addressing the needs and expectations of ISO 10002 complainants;
• Provides open, effective and easy-to-use complaints process;
• Analyzing and evaluating complaints by improving the quality of products and services, including customer service;
• ISO 10002 auditing the complaints-handling process;
• Auditing the effectiveness and efficiency of the complaints-handling process.

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